Shipping policy

Shipping Policy

Shipping Policy

At OutbackFire, we work hard to get your order packed, processed, and delivered as quickly as possible.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery Timeframes

Estimated delivery time is:

8–10 business days after your order has been processed and dispatched.

This means the total time from placing your order to receiving it is typically 8-10 business days, depending on your location and courier operations.

Delivery Areas

We currently deliver throughout South Africa.

Delivery times may vary for remote, rural, or outlying areas.

Tracking Your Order

Once your order has been shipped, you will receive tracking information via email, allowing you to monitor your delivery's progress.

If you have not received tracking information within 3 business days of placing your order, please contact our support team.

Delays

While we strive to meet all estimated delivery timeframes, occasional delays may occur due to:

  • High order volumes
  • Public holidays
  • Severe weather conditions
  • Courier disruptions
  • Customs or logistical delays

These situations are outside of our direct control, but we will always do our best to keep you informed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

OutbackFire cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Our support team will work with the courier to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your order or delivery, please contact us:

Email: support@outbackfire.co.za

Business Hours:
Monday – Friday
09:00 – 17:00

Response Time:
Within 24 business hours